At CutisCo Dermatology, we want to make dermatology accessible to as many patients as possible. When an appointment is missed or cancelled with little notice, that appointment often cannot be offered to another patient who is waiting for care.
To help us keep appointments available and reduce unused appointment times, patients who miss appointments or cancel appointments with insufficient notice may temporarily be placed on Same-Day Appointment (SDA) or Same-Week Appointment (SWA) scheduling.
What is Same-Day Appointment (SDA) scheduling?
If you are on Same-Day Appointment status, you may continue to receive care at CutisCo Dermatology. However, routine appointments may only be scheduled for available appointment times on the same day that you contact us.
For example, if you would like to be seen on a Monday, you may contact us that Monday to ask about available appointments. Our team will offer available appointment times whenever possible.
Because same-day appointments depend on availability, we cannot guarantee that an appointment will be available on the day you contact us.
What is Same-Week Appointment (SWA) scheduling?
Some procedures require additional preparation, equipment, staffing, or scheduling time and cannot reasonably be arranged on the same day.
Patients who are subject to SDA scheduling may therefore be placed on Same-Week Appointment (SWA) scheduling for procedures.
Under SWA scheduling, an eligible procedure may be scheduled within the same week, subject to availability and the needs of the procedure.
Missed Appointments (“No-Shows”)
An appointment is considered a no-show when a patient does not attend a scheduled appointment and does not notify us in advance that they will be unable to attend.
A no-show may result in the patient being temporarily placed on SDA/SWA scheduling. Additional no-shows may result in a longer period of SDA/SWA scheduling and, after multiple occurrences, may affect the patient’s ability to remain established with the practice.
If you know that you cannot attend an appointment, please contact us as soon as possible so that we can offer the appointment to another patient.
Late Cancellations
We understand that plans change and unexpected circumstances occur.
A cancellation made with less than 48 hours’ notice is considered a late cancellation.
The first late cancellation receives a one-time grace, and no scheduling restriction is applied. Additional late cancellations may result in temporary SDA/SWA scheduling, with longer restrictions for additional occurrences.
Providing at least 48 hours’ notice whenever possible gives us an opportunity to offer your appointment to another patient who needs dermatologic care.
Can I still receive care while on SDA/SWA status?
Yes.
SDA/SWA status is a scheduling restriction and does not mean that you have been dismissed from CutisCo Dermatology.
During your SDA/SWA period, you may continue to contact us for appointments. Our team will work with you to identify appointments that are available under the applicable same-day or same-week scheduling requirements.
Once your SDA/SWA period expires, you may return to regular advance scheduling, provided no additional scheduling restrictions apply.
What if I believe there has been a mistake?
If you received a notification that you were placed on SDA/SWA status and believe that the information is incorrect, please reply to the text message you received or contact CutisCo Dermatology.
Our team will review your concern and correct your scheduling status when appropriate.
Why does CutisCo have this policy?
Every appointment represents time reserved specifically for one patient.
When an appointment goes unused because of a no-show or late cancellation, another patient may lose an opportunity to receive care sooner.
Our SDA/SWA policy is designed to encourage reliable appointment attendance while continuing to provide patients with access to dermatologic care.
Thank you for helping us make Dermatology for Everyone possible.